Policies


Return Policy

Any purchased items can only be exchanged for a credit or for an alternate size within 7-10 days of receipt, subject to our sole assessment as to whether the jewelry is in the same condition that it was purchased. Each item is made to order therefore refunds are not possible. If you purchased Shana Gulati jewelry from a retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from Shana Gulati. Please contact customer service with any questions.

 

Product Maintenance

  • To help protect the durability and high-quality of your jewelry, remove your jewelry when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.
  • All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping. Settings may also become loose over-time.
  • Avoid spraying perfume, applying creams or any other liquids directly onto your jewelry.
  • Keep your jewelry away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewelry when using bleach, cleaning products and other chemicals.

 

Repairs

Our 1-Year Warranty

Every hand-crafted Shana Gulati piece comes with our 1-Year Warranty. We will repair your jewelry free of charge, all you need to do is get the jewelry to us! NO QUESTIONS ASKED! Please email us at customerservice@shanagulati.com and we can take it from there!