Refund policy

We want to make sure that you love your Shana Gulati piece, but we do have some return policies we need to enforce. If you need a repair, please see more details within our repair policy, and our 1 year warranty. 

Any purchased items can only be exchanged for a credit or for an alternate size within 14 days of receipt, subject to our sole assessment as to whether the jewelry is in the same condition that it was purchased.

Each item is made to order therefore refunds are only given in the form of store credit.

If you purchased Shana Gulati jewelry from a retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased.

We are only responsible for jewelry purchased directly from Shana Gulati or on shanagulati.com.

Sale items are final sale.

Please contact customer service with any questions, we are happy to help you!