Domestic Shipping Policy

Shipment processing time

All in-stock orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

For items that are made to order, please allow 3-4 weeks for delivery as each piece is handcrafted in India.

 Shipping rates & delivery estimates

All orders over $250 ship free with standard shipping. Standard shipments are shipped with UPS or USPS and usually reach their destination in 3-7 business days, but occasionally take longer if the carrier is experiencing unexpected delays. Some orders may require +1 day to process.

All domestic shipments will have the following options:

UPS:

UPS 2nd Day Air

UPS 3 Day Select

UPS Next Day Air

UPS Ground

UPS Standard

 

USPS:

Parcel Select Ground

Priority Mail

Priority Mail Express 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 Insurance

Your order is automatically insured up to $100. Additional insurance is covered by Shana Gulati Jewelry on a case by case basis so that we can ensure your product gets to you safely/securely. If you have additional questions about your order's insurance, please reach out at the time of purchase to customerservice@shanagulati.com. 

Customs, Duties and Taxes

Shana Gulati Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Shana Gulati Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to all countries. DHL worldwide shipping will be available at checkout for international shipments. Please reach out to customerservice@shanagulati.com if you need additional help processing your international order.